Return & Replacement Policy

1. Damaged or Incorrect Item Policy

Customer satisfaction is our utmost priority. If you receive an item that is damaged during transit or incorrect in print/size:

• Please record an unboxing video or take clear photos of the defect immediately upon delivery.
• Contact our customer support hotline at +8801400307299 or message us on WhatsApp within 24 hours.
• We will send a brand new free replacement immediately without charging any additional shipping fees.

2. Return Eligibility

Items must be in original condition with mounting brackets and original packaging intact. Customized personalized frames (with personal photos) are non-returnable unless defective.

3. Refund Process

If a replacement is unavailable, refunds will be initiated to your bKash/Nagad or bank account within 3-5 business days of verification.